Privacy Policy

Last Updated: November 15, 2026 • LeakSecure (leaksecurelombard.com)

1. Information We Collect

We collect information through two primary communication channels:

• Telephone Inquiries: When you call our dispatch number (630) 555-0100, our telephony routing system captures your caller ID, date, time of call, and call duration to facilitate immediate connection to an independent local contractor.
• Online Intake Forms: When you submit a request through our contact page, we collect your name, telephone number, municipality or neighborhood, service requested, and any optional notes you supply.
• Technical Web Log Data: Like standard web servers, our static hosting platform (Cloudflare Pages) logs non-identifying technical data including your IP address, browser type, operating system, and pages visited to ensure network security and prevent denial-of-service abuse.

2. How We Use Your Information

We use collected information exclusively to:

• Route your emergency or scheduled service inquiry to an independent licensed contractor operating in your local DuPage County municipality.
• Enable the dispatched contractor to return your call, confirm physical location, and schedule an on-site visit.
• Maintain operational call records to verify referral routing accuracy and resolve service disputes.

3. Call Recording and Monitoring Notice

Under the Illinois Eavesdropping Act (720 ILCS 5/14-2), Illinois is an all-party consent jurisdiction. Please be advised that telephone calls placed to (630) 555-0100 may be monitored, recorded, or logged by our referral routing platform or the receiving independent service contractor for quality assurance, safety verification, and dispatch record-keeping purposes. If you do not wish to be recorded, please use our static contact form.

4. Information Sharing and Disclosure

We do not sell, rent, trade, or monetize your personal information to third-party data brokers or marketing lists. Your contact information is disclosed only to:

• Independent Service Contractors: Third-party licensed plumbing and gas piping contractors within our referral network who fulfill your service request.
• Legal & Regulatory Authorities: If required by valid subpoena, court order, or applicable law to protect life safety during an active hazardous emergency.

5. Cookies and Tracking Technologies

LeakSecure prioritizes performance and privacy. Our website does NOT utilize invasive third-party cross-site advertising cookies, tracking pixels, or data profiling tools. Any local session storage used is strictly necessary for website navigation functionality (such as mobile drawer state).

6. Third-Party Links & Independent Providers

Our website links to external utility resources (such as Nicor Gas) and mapping services (such as Google Maps). We do not control and are not responsible for the privacy practices of external third-party sites. Once your call is connected to an independent contractor, any agreements, warranties, or privacy practices are governed by that contractor's individual policies.

7. Consumer Rights & Contact Information

You have the right to request access to or deletion of any contact information collected through our contact form. To submit an inquiry regarding your data, contact our administrative office:

LeakSecure Privacy Administration
567 E St Charles Rd
Lombard, IL 60148
Email: privacy@leaksecurelombard.com
Phone: (630) 555-0100

Disclaimer: This privacy policy is provided for informational and transparency purposes. Property owners and users are advised to review local and federal statutes applicable to their jurisdiction.